You should book your equipment as early as possible. While we always strive to accommodate last-minute orders, many of our linen and specialty items are reserved well in advance. Typically, we receive inquiries 3-12 months ahead of the event.

Renting from us is simple. Just email your request to info@FestiveRentals.com, and we’ll get back to you within one business day to collect any additional details needed to prepare your proposal. Equipment is reserved on a first-come, first-served basis. To confirm your reservation, a signed Rental Agreement and a 25% non-refundable retainer is required, with the remaining balance due ten business days prior to your event. Please note that your equipment is not officially reserved until your quote is converted into a reservation.

Yes, we are here to assist you! Please submit any final revisions at least 10 days prior to the event.

Absolutely! We welcome visitors to our showroom, which is open Monday to Friday from 9:00am to 5:00pm and on Saturdays by appointment. While you are welcome to drop by, we highly recommend making an appointment so a member of our sales team can be available to assist you. If you’re interested in a specific item, please let us know when scheduling your visit. Although we have hundreds of items, not all are typically on display.

Our Showroom and Warehouse are located at 4035 Hunterstand Ct. Charlottesville, VA 22911.

Our pricing covers a one-day event. If you’re planning a multi-day event, we offer extended rental pricing. Please contact your sales team for more details.

Of course! We are always updating our inventory with new items and welcome custom orders. If we can’t help directly, we’ll do our best to direct you to someone who can.

Our standard delivery fee is $125, which covers deliveries within a 25-mile radius and a 4-hour window, Monday through Friday between 9:00am and 5:00pm. If your delivery involves multiple locations, stairs or elevators, and time restraints, please let us know so we can discuss the needs of your event and make arrangements. For smaller time windows, exact delivery times, or night and weekend services, we can accommodate these needs for an additional fee.

Yes, our delivery service includes pickup as well.

Our primary service area is Central Virginia, but we are always up for a road trip! Let us know the location of your event, and we’ll see if we can assist. Please note that deliveries outside a 25-mile radius of Charlottesville may incur additional costs.

No, our goal is to ensure your event is a success. While we encourage picking up smaller orders from our warehouse, we will do our best to accommodate small delivery requests.

Certainly! Clients can pick up and return equipment Monday through Friday from 9:00am to 5:00pm, and Saturday by appointment. Please ensure you have a vehicle of adequate size for your rental items; the required vehicle size depends on the products and the size of your order. Contact your sales representative if you have specific questions about the items, as some may require delivery and are not available for customer pickup. You would be responsible for having the appropriate vehicle, along with straps, blankets, and any other tools needed to safely transport the items. While we are always happy to assist, loading and unloading your vehicle remains the renter’s responsibility.

Most of our equipment is not designed to be left outside uncovered. If you need to store equipment outdoors, please consult with your sales team to explore available options, such as tarp rentals or same-night pickups. Please be aware that water damage resulting from inadequate protection or negligence is not covered by our equipment protection plan.

We understand that accidents can happen! That’s why we offer an optional equipment protection plan with all our quotes, known as the “Damage Waiver,” which covers minor accidental damage. However, please note that this plan does not cover damage resulting from neglect, or any loss or theft of items.

At the conclusion of your event, please break down and restack the equipment in the fashion it was delivered. Plates should be scraped of food and placed in the crates provided, while glasses should be emptied and repacked upright to prevent spills.