You should order your equipment as soon as you can. While we will always do our best to accommodate last minute orders, many of our linen and specialty items reserve many months in advance.

It’s easy, you can submit a request by emailing info@FestiveRentals.com. We will respond within one business day to gather any additional information required to produce your proposal. Equipment is reserved on a first come first serve basis. If you want to move forward, we require a 25% non-refundable retainer to reserve your equipment. The remaining 75% is due ten business days prior to your event. Equipment is not reserved until your quote is turned into a reservation.

Of course, we are here to help. We ask final revisions be submitted 10 days prior to the event.

Absolutely! We love visitors. Our Showroom is open Monday – Friday from 9am to 5pm and Saturday from 9am-12pm. While you are welcome to drop in, we strongly suggest that you make an appointment so a member of our sales team can be available to assist you. If you have a specific item in mind, please let us know when making your appointment. While we have hundreds of items in our showroom, some items are not typically on display.

Our showroom and warehouse are located at 4035 Hunterstand Ct., Charlottesville, VA 22911.

Absolutely! We are constantly adding new items to our inventory, if we are unable to assist you, we most likely will be able to point you in the direction of someone that can.

Our pricing is for a one-day event period, if you a planning a multiday event extended rental pricing is available. Please inquire with your sales team.

Where do you want us to go? Our primary service area in Central Virginia but we are always up for a road trip. Let us know where the party is and we will see if we can help. Deliveries outside of a 25-mile radius of Charlottesville will incur additional costs.

No, our goal is to make your event a success. We encourage smaller orders be picked up from our warehouse but we will do our best to accommodate small deliveries.

Our standard delivery fee is $100. This includes deliveries with a 4-hour delivery window, Monday-Friday between the hours of 9am and 5pm. If your delivery requires more than delivering directly into a tent, garage, or loading dock please let us know so we can discuss details and come up with a plan. Need a smaller window, exact time, night or weekend service? We have you covered but additional costs will be incurred.

No problem. Clients can pick up and return equipment Monday – Friday 9am to 5pm and Saturday from 9am-12pm. Please be sure to bring an adequately sized vehicle. The rental products requested and the size of your order will determine what size vehicle is needed. Please reach out to your sales rep if you have specific product questions as some items require delivery service and are unavailable for customer pickup. Ultimately you are responsible to ensure you have the proper sized vehicle along with straps, blankets, and any other tools needed to safely secure items for transport. While we are happy to assist, it is the renter’s responsibility to load and unload their vehicle.

Most of our equipment cannot be kept outside uncovered if you are planning on leaving equipment outside, please talk to your sales team. There are a variety of solutions from tarp rentals to late night pickups. Please note that water damage from negligence is not covered by our equipment protection plan.

We understand, things happen! We include our optional equipment protection plan on all quotes for just this reason. This covers minor accidental damage. Please note that the equipment protection plan does not cover damage caused by neglect or items lost or stolen.

After your event equipment should be broken down and restacked it the fashion it was dropped off. Plates should be scrapped of food and placed in crates and glasses emptied and repacked upright to prevent drips.